Support Center
Frequently Asked Questions
Find answers to common questions about BBS wireless microphone systems, commercial performance, shipping, and customer support.
01 What battery specification do BBS microphones use? Are batteries included?
BBS premium receivers adopt a professional AC constant-power design for stable 24/7 commercial operation, making them suitable for KTV rooms, stages, banquet halls, and other commercial environments.
The handheld microphones do not require customized lithium batteries. They support globally available 1.2V–1.5V standard AA dry batteries, providing worldwide compatibility, low maintenance costs, and convenient daily operation.
Batteries are not included unless otherwise stated in the product package information.
02 What frequency band does BBS microphone adopt? Can multiple units work stably together?
BBS flagship wireless microphone systems use commercial UHF frequency bands designed to reduce interference from Wi-Fi, Bluetooth, 5G, and other common wireless signals.
The AX-4000 PLUS is equipped with 200 professional channels and an automatic infrared frequency-pairing system, providing more available frequencies and greater flexibility than ordinary 2.4 GHz microphone systems.
Multiple systems can operate together in bars, multi-room KTV venues, banquet halls, and other high-density commercial environments when the frequencies are properly configured.
03 Is the transmission distance data accurate? How does the system perform around walls, crowds, and other obstacles?
The stated transmission distances are based on professional testing in open and unobstructed environments.
BBS premium microphone systems use enhanced signal-transmission technology designed for environments containing walls, crowds, metal structures, and other obstacles.
Actual operating distance may vary depending on the installation, interference level, venue structure, antenna position, and surrounding equipment. Correct system placement and frequency configuration are recommended for the most stable performance.
04 Why does the microphone automatically turn off its screen and mute? Is this an equipment failure?
This is not a malfunction. It is an intelligent commercial feature available on BBS premium microphone systems.
The AX-4000 PLUS, EX-2, and CS-6 include an intelligent sleep system that detects when a microphone is not being used. The system can turn off the display, reduce power consumption, and mute idle background noise.
This helps extend battery life and maintain a cleaner sound environment. The microphone automatically wakes up when it is picked up again.
05 Do BBS microphones have professional anti-howling and noise-reduction performance?
The three BBS flagship models use professional noise-reduction technology and intelligent anti-howling processing designed for commercial audio environments.
The systems help reduce wind noise, ambient noise, electrical static, and high-frequency feedback during vocal use.
They are suitable for enclosed KTV rooms, conference spaces, banquet venues, and outdoor performance stages where clear and natural vocal reproduction is required.
06 Can the one-receiver, two-microphone set work directly? What value does the complete BBS system provide?
The complete BBS one-receiver, two-microphone system is a professional vocal signal source designed for KTV rooms, wedding stages, conferences, live performances, and commercial events.
It performs five main functions: vocal capture, intelligent noise reduction, professional frequency locking, vocal optimization, and stable wireless signal transmission.
The system does not include a built-in loudspeaker. It must be connected to a compatible mixer, amplifier, active speaker, or other audio system before sound can be produced.
07 Does BBS microphone have an auto-tune function? How does its vocal optimization work?
BBS premium microphones do not use artificial electronic pitch correction or software-style auto-tune effects.
The systems use hardware-level vocal optimization and commercial frequency-response tuning designed to enrich vocal midrange, smooth harsh treble, reduce distortion, and soften excessive sibilance.
The purpose is to improve clarity, fullness, and listening comfort while preserving the natural tone and expression of the original voice.
08 What is your official shipping timeline and urgent-order policy?
Confirmed orders are normally arranged for warehouse dispatch within 48 hours, subject to stock availability, payment verification, order quantity, and destination requirements.
Cross-border shipping solutions are selected according to the destination country or region to help maintain safe and stable delivery.
Urgent project orders can be prioritized. Please contact customer support before placing the order so that stock, production, documentation, and shipping arrangements can be confirmed.
09 How can I contact official support? What is the expected response time?
Official business support is available through WhatsApp and email for customers in different countries and time zones.
If an immediate reply is unavailable during peak periods, please leave a detailed message with the product model, required quantity, destination country, and your questions.
The support team aims to respond within two hours for product selection, project cooperation, shipping inquiries, and after-sales technical support.