Return & Refund Policy

We aim to handle product concerns responsibly and fairly. Please contact us before returning any product so that the issue can be reviewed and the correct return instructions can be provided.

1. Contact Us Before Returning

Send your request to liyuzhenlyz5996@gmail.com and include:

• Your order number or purchase reference.
• The product model and quantity involved.
• A clear description of the issue.
• Photos or videos showing the product, serial number where available, packaging, accessories, and the reported problem.

Do not send products to an address found online or on a shipping label unless we have confirmed that address for the return. Unauthorized returns may be refused or delayed.

2. Eligibility Review

Return or refund eligibility depends on the order type, product condition, reason for the request, evidence provided, applicable law, and any commercial terms confirmed before purchase.

Products should be kept complete with original accessories, manuals, packaging, labels, and any included items while the request is reviewed.

3. Damaged, Incorrect, or Missing Items

If an order arrives damaged, contains an incorrect item, or is missing an item, contact us promptly and keep all packaging. We may request photos or videos of the carton, shipping label, internal packaging, and products so that responsibility can be assessed.

If the issue occurred within our responsibility range, we will actively assist and provide an appropriate resolution, which may include replacement parts, product replacement, repair support, account credit, partial refund, or refund, depending on the circumstances.

4. Suspected Product Defects

Some product issues may be related to pairing, frequency selection, battery condition, cable connection, audio equipment compatibility, installation, or operating environment. We may provide troubleshooting steps or request test videos before authorizing a return.

If a defect is confirmed, the solution will be handled under the applicable after-sales or warranty arrangement for the order.

5. Change-of-Mind Requests

Where change-of-mind returns are permitted, the product normally needs to be unused, uninstalled, complete, undamaged, and in resalable condition with original packaging. Return shipping, customs charges, payment fees, and other non-recoverable costs may be the customer’s responsibility unless applicable law requires otherwise.

Customized, configured, special-order, clearance, or bulk commercial products may not be eligible for change-of-mind return where this was communicated before purchase.

6. Return Shipping

Return shipping arrangements and responsibility for cost will be confirmed after the request is reviewed. We recommend using a traceable shipping service and adequate protective packaging. We are not responsible for return damage caused by insufficient packaging or loss before the returned product reaches the authorized return location, except where applicable law provides otherwise.

7. Inspection

Returned products may be inspected for identity, completeness, condition, usage, damage, modification, missing accessories, and the reported issue. A refund or replacement may be adjusted or declined where the product does not match the approved request or has been damaged through misuse, unauthorized repair, modification, improper installation, or inadequate return packaging.

8. Refund Method and Timing

Approved refunds are normally issued to the original payment method where possible. Processing time depends on the payment provider, bank, currency, and destination. Original shipping, customs, duties, payment fees, and other non-recoverable charges may not be refundable unless required by law or confirmed as part of the resolution.

9. Order Cancellation

Contact us as soon as possible if you need to cancel an order. Cancellation may not be possible after payment has been committed to procurement, customization, processing, packing, or shipment. Any non-recoverable costs may be deducted where permitted by law.

10. Mandatory Consumer Rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer protection law.

11. Contact

Return and refund requests may be sent to liyuzhenlyz5996@gmail.com.