Shipping Policy
We provide shipping solutions based on the customer’s location, order size, transportation requirements, and project needs.
1. Shipping Coverage
We serve customers in different countries and regions. Availability of a shipping method depends on the destination, product type, order quantity, carrier coverage, customs requirements, and current logistics conditions.
2. Order Confirmation and Processing
Before shipment, we may confirm the product model, quantity, packaging, shipping address, recipient information, customs information, and preferred transportation method. Processing begins after the order and required payment are confirmed.
Processing time may vary depending on stock availability, order quantity, product configuration, inspection requirements, packaging, and shipping arrangements.
3. Customized Shipping Solutions
Because every destination has different logistics conditions, shipping may be arranged according to the specific order. Depending on availability, the arrangement may include express delivery, air freight, sea freight, consolidated cargo, or another suitable method.
Shipping charges and responsibilities will be displayed at checkout or confirmed before payment for orders requiring a quotation.
4. Delivery Estimates
Any delivery time provided is an estimate, not a guarantee. Transit time can be affected by customs clearance, carrier capacity, weather, holidays, inspections, remote-area delivery, incorrect information, service disruption, or other circumstances outside reasonable control.
5. Shipping Address
Customers are responsible for providing a complete and accurate delivery address, recipient name, telephone number, and any information required by the carrier or customs authority. Please contact us promptly if an address correction is needed. Changes may not be possible after the order has entered shipment processing.
Additional costs caused by an incorrect, incomplete, refused, or undeliverable address may be the customer’s responsibility where permitted by law.
6. Customs, Duties, and Import Requirements
International shipments may be subject to import duties, taxes, customs fees, inspections, permits, or local product requirements. Responsibility for these costs and requirements depends on the shipping terms confirmed for the order.
Customers should ensure that the products can be legally imported and used in the destination market, particularly where wireless frequency regulations or local certifications apply.
7. Tracking and Delivery Information
Where tracking or shipment documentation is available, it will be provided after dispatch. Tracking updates are supplied by the carrier and may not appear immediately.
8. Damaged Packaging or Products
Please inspect the shipment as soon as reasonably possible after delivery. If the outer packaging or products appear damaged:
- Keep the product, accessories, original packaging, labels, and shipping documents.
- Take clear photos or videos of the outer carton, shipping label, internal packaging, damaged area, and complete product.
- Contact us at liyuzhenlyz5996@gmail.com with the order information and evidence.
Where damage occurred during transportation within our responsibility range, we will actively assist in reviewing the matter and provide an appropriate solution based on the circumstances.
9. Missing, Delayed, or Incorrect Shipments
If tracking has not updated, a shipment is delayed, a package appears missing, or the delivered contents do not match the order, contact us with the order number and relevant evidence. We may need to coordinate with the carrier, warehouse, customs agent, or other service provider before confirming a solution.
10. Refused and Unclaimed Shipments
If a shipment is refused, unclaimed, or returned because the recipient did not complete required customs or delivery procedures, resulting costs may be deducted from any refund or charged separately where permitted by law.
11. Contact
Shipping questions may be sent to liyuzhenlyz5996@gmail.com.